Terms & Conditions

Our services include normal cleaning, deep cleaning, and add-on services as agreed at the time of booking.

Any service not listed or not requested in advance will be considered out of scope and may incur additional charges.

Service duration may vary depending on the size, layout, and condition of the property.

If the property condition is significantly worse than described at booking, we reserve the right to:

• Adjust the service price
• Reschedule the service
• Decline or stop the service with prior explanation

Customers must ensure the property is reasonably accessible, safe, and ready for cleaning.

Any excessive dirt, hoarding conditions, biohazards, or unusual situations must be disclosed before booking.

The customer must provide:

• Access to the property at the agreed time
• Electricity and water

Delays caused by lack of access or utilities may result in reduced service time, rescheduling, or cancellation.

The customer does not need to be present during the service but must be reachable by phone or message in case clarification is required.

• Customers are advised to secure valuables, cash, and fragile items before the service
• We are not responsible for pre-existing damage, weak fittings, or items unsuitable for wet or chemical cleaning

We use professional-grade cleaning chemicals. Customers are advised to:

• Keep windows open after cleaning for proper airflow
• Inform us in advance about allergies, pets, children, or sensitive surfaces

While we take great care, accidental damage may occur.

Any damage must be reported within 24 hours of service completion for review.

• Full payment is due upon completion of the service, unless agreed otherwise
• Prices are based on the information provided at booking and may change if conditions differ

• Cancellations must be made at least 24 hours in advance
• Late cancellations or no-shows may be subject to a cancellation fee

If you are not satisfied with the service, please notify us within 24 hours.

We will review the issue and, if reasonable, arrange a re-clean or service adjustment.

We reserve the right to refuse or stop service if:

• Working conditions are unsafe
• The property condition was misrepresented
• Verbal abuse, harassment, or inappropriate behavior occurs

Our liability is limited to the value of the cleaning service provided.

We are not responsible for indirect or consequential losses.

By booking our service, the customer confirms acceptance of these Terms & Conditions.